Business Name: Productive Visionaries
(Sole Proprietor: Mahmoud Hegazy)
Legal Name: Mahmoud Mohamed Magdy Mahmoud Hegazy
VAT: 706897099

This Refund Policy explains how Productive Visionaries (“we”, “us”, “our”) handles refunds and cancellations for:

• Bespoke Systems and tools (custom-built systems)

• Subscription-Based Systems and tools

• Maintenance / update plans

• Trials and Beta programmes

  
  

Because our work involves custom development and digital products, refunds are more limited than for physical goods. We encourage you to read this Policy carefully before purchasing.

1. General Principles

• We invest significant time, expertise, and resources into each project, system, and tool.

• Many of our deliverables are digital and cannot be “returned” in the traditional sense.

• Our priority is to fix issues and align the system with the agreed scope rather than issue refunds.

• Generally, refunds are not possible due to the nature of digital work—once delivered, the proprietary work and effort cannot be reclaimed.

  
  

2. Bespoke Systems (Custom Projects)

2.1 Deposits and Upfront Payments

For bespoke projects, we may require:

• A non-refundable deposit before starting work, and/or

• Staged payments tied to milestones.

  
  

Once work has begun:

• Deposits and completed milestone payments are generally non-refundable, because we have already allocated time and delivered value in the form of planning, design, or development.

  
  

If you cancel before we start any substantial work, we may, at our discretion, refund part of your deposit minus:

• Administrative costs, and

• Any time already spent on scoping, calls, or preparation.

  
  

Fees paid for preliminary 'Discovery', 'Blueprint', or 'Prototyping' phases are non-refundable once the deliverables (e.g., the architecture PDF or demo plugin) have been sent. These fees cover the intellectual property and analysis provided, which cannot be returned.

2.2 After Delivery

A Bespoke System is considered delivered when:

• We provide you with the agreed files (templates, plugin build, configurations, etc.) and

• We provide the agreed onboarding/guide as specified in your proposal or contract.

  
  

Because these are custom and digital:

• We do not offer full refunds once a Bespoke System has been delivered.

  
  

However:

• If the delivered system has material technical defects that prevent it from functioning as described in the written scope/proposal, you must notify us within 30 days from delivery (the support warranty period).

• We will work with you to:

  • Diagnose the issue, and

  • Provide bug fixes or adjustments needed to bring it in line with the agreed scope.

We do not issue refunds based on:

• Changes of mind

• Lower-than-expected marketing or sales performance

• Preferences unrelated to the agreed scope (e.g. you decide you want a different style or direction after delivery, without a new paid scope)

  
  

We provide a 30-day Support Warranty commencing upon delivery. During this period, we will fix any critical bugs or compatibility issues with the specific version of Photoshop agreed upon in the scope, at no extra cost. Issues arising after this 30-day period require a paid Maintenance Plan.

3. Subscription-Based Systems

3.1 Recurring Fees

For subscription-based access to generalised systems:

• Fees are typically billed in advance for each billing period (monthly, quarterly, annually, etc.).

• You can cancel future renewals at any time by following the cancellation process (or contacting us with reasonable notice before renewal).

  
  

3.2 Refunds for Subscriptions

• Fees paid for the current billing period are non-refundable, even if you stop using the system before the end of the period.

• We do not offer pro-rated refunds for unused time.

• Once cancelled, your subscription will remain active until the end of the paid period, unless we agree otherwise in writing.

  
  

If we permanently discontinue a subscription service before the end of a prepaid period, we may:

• Offer a pro-rated refund or

• Offer account credit or an alternative solution, at our discretion.

  
  

4. Maintenance and Update Plans

If you purchase an optional maintenance or update plan for a Bespoke System:

• Fees are paid in advance for the agreed term (e.g., monthly, 6 or 12 months).

• During that term, we will provide updates and reasonable compatibility adjustments as described in the plan.

  
  

Refunds:

• Fees for maintenance plans are generally non-refundable after the plan term has started.

  
  

If you cancel renewal of a maintenance plan:

• You keep the last updated version of your system delivered while you were subscribed.

• You simply will not receive further updates or support under that plan.

  
  

5. Trials

We may offer free or paid trials for certain systems:

• Trials are for evaluation only and are time-limited (e.g., 7, 14, or 30 days).

• Features in a trial may be limited compared to full access.

  
  

Refunds:

• If the trial is free, there is no payment to refund.

• If the trial is paid (e.g., a low-cost, time-limited access fee), the fee is generally non-refundable, because it relates to short-term access that is immediately granted.

  
  

We recommend you use the trial period to thoroughly test whether the system fits your needs before committing to a subscription or bespoke engagement.

6. Beta Programmes

Beta programmes often involve:

• Early access to features or systems that may be incomplete

• Reduced pricing or special offers in exchange for feedback

  
  

Because Beta systems are clearly advertised as pre-release and may be unstable or change rapidly:

• Fees paid for Beta access are generally non-refundable.

  
  

7. Third-Party AI, Tools, and Dependencies

Our systems may rely partly on third-party services (such as AI APIs, hosting, or Photoshop itself). We are not responsible for:

• Price changes made by third-party providers

• New limitations or restrictions introduced by those providers

• Changes in Photoshop or other tools outside the scope of any maintenance plan you purchased

  
  

Refunds will not be issued because a third-party provider changed terms, pricing, or functionality. Where possible, we will suggest ways to adapt or connect your own accounts/credits to continue using AI-powered features.

8. How to Raise an Issue

If you want us to review a special cas, please email:

Email: hello@productivevisionaries.com

Include:

• Your name and business name

• The Service purchased (Bespoke System, subscription, maintenance, trial, Beta, etc.)

• Purchase date and amount (and invoice number, if available)

• A clear explanation of the issue and any supporting details (screenshots, error messages, a screen recording, etc.)

  
  

We will review your request in good faith and respond within a reasonable timeframe, usually within (3-5) business days.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do:

• We will update the “Last updated” date at the top, and

• We may post a notice or inform affected customers where appropriate.

  
  

Your continued purchase or use of our Services after changes take effect indicates your acceptance of the updated Policy.